Here’s the detailed alignment of evidence and document sections supporting the claim for “Delayed Resolutions at Airports,” using Exhibits A to N and Exhibits 1 to 34:

 

Alignment of Exhibits with "Delayed Resolutions at Airports"

Exhibit Reference

Description

Relevance to Claim

Exhibit P

Passenger Testimonies Highlighting Resolution Delays

Documents shared experiences of prolonged resolution times at Gatwick and Antalya airports, emphasizing the systemic delays faced by passengers, including the claimant.

Exhibit 5

Communication Logs with Airline Staff

Captures the interactions that required multiple escalations to resolve issues caused by Trip.com’s mismanagement, highlighting the extended time needed for resolutions.

Exhibit E

EasyJet Supervisor Manager Computer Screenshot

Demonstrates how the supervisor had to manually rectify booking errors, further delaying the resolution process at Gatwick Airport.

Exhibit J

Antalya Airport Baggage Fee Receipt

Reflects the time taken to address discrepancies at Antalya Airport, which were prolonged by unclear and inconsistent communication about baggage policies.

 

Relevant Sections of the Document Supporting the Claim

Section Title

Details Supporting "Delayed Resolutions at Airports"

Outbound Journey: Gatwick Airport

Chronicles the extended delays caused by Trip.com’s failures, requiring significant intervention and escalations to resolve the issues before the flight departure.

Return Journey: Antalya Airport

Highlights the time-consuming efforts required to dispute additional baggage fees, exacerbating the disruption and creating further inconvenience.

Customer Service Interactions

Details the lack of immediate or effective support from both EasyJet and SunExpress staff, leading to delays in addressing the claimant’s concerns.

 

Key Evidence from "Exhibits 1 to 34"

Exhibit #

Details

Exhibit 11

Logs of prolonged interactions with airline staff at both Gatwick and Antalya airports, showing systemic delays.

Exhibit 19

Testimonies from passengers describing their shared frustrations with slow resolution times and lack of prompt assistance.

 

Key Points of the Claim

  1. Prolonged Time for Issue Resolution: At Gatwick, significant delays occurred as a result of Trip.com’s mismanagement, including unregistered baggage payments and staff unavailability, leading to a missed flight.
  2. Compounding Delays at Antalya: Similar delays were experienced at Antalya Airport, where the claimant was forced to dispute additional baggage charges caused by discrepancies in Trip.com’s booking process.
  3. Systemic Staff and Policy Failures: In both cases, the unavailability of airline representatives and unclear communication prolonged the resolution process, exacerbating the claimant’s stress and inconvenience.
  4. Broad Impact: Testimonies from other passengers highlight systemic issues affecting multiple customers, reinforcing the need for improved processes and accountability.

This structured summary ties the “Delayed Resolutions at Airports” claim to specific exhibits and document sections, presenting robust evidence to support your case.