Here’s the detailed alignment of
evidence and document sections supporting the claim for “Delayed
Resolutions at Airports,” using Exhibits A to N and Exhibits
1 to 34:
Alignment of Exhibits with "Delayed Resolutions
at Airports"
|
Exhibit Reference |
Description |
Relevance to Claim |
|
Exhibit P |
Passenger Testimonies
Highlighting Resolution Delays |
Documents shared experiences
of prolonged resolution times at Gatwick and Antalya airports, emphasizing
the systemic delays faced by passengers, including the claimant. |
|
Exhibit 5 |
Communication Logs with
Airline Staff |
Captures the interactions that
required multiple escalations to resolve issues caused by Trip.com’s
mismanagement, highlighting the extended time needed for resolutions. |
|
Exhibit E |
EasyJet Supervisor Manager
Computer Screenshot |
Demonstrates how the
supervisor had to manually rectify booking errors, further delaying the
resolution process at Gatwick Airport. |
|
Exhibit J |
Antalya Airport Baggage Fee
Receipt |
Reflects the time taken to
address discrepancies at Antalya Airport, which were prolonged by unclear and
inconsistent communication about baggage policies. |
Relevant Sections of the Document Supporting the Claim
|
Section Title |
Details Supporting
"Delayed Resolutions at Airports" |
|
Outbound Journey: Gatwick
Airport |
Chronicles the extended delays
caused by Trip.com’s failures, requiring significant intervention and
escalations to resolve the issues before the flight departure. |
|
Return Journey: Antalya
Airport |
Highlights the time-consuming
efforts required to dispute additional baggage fees, exacerbating the
disruption and creating further inconvenience. |
|
Customer Service Interactions |
Details the lack of immediate
or effective support from both EasyJet and SunExpress staff, leading to
delays in addressing the claimant’s concerns. |
Key Evidence from "Exhibits 1 to 34"
|
Exhibit # |
Details |
|
Exhibit 11 |
Logs of prolonged interactions
with airline staff at both Gatwick and Antalya airports, showing systemic
delays. |
|
Exhibit 19 |
Testimonies from passengers
describing their shared frustrations with slow resolution times and lack of
prompt assistance. |
Key Points of the Claim
This structured summary ties the
“Delayed Resolutions at Airports” claim to specific exhibits and
document sections, presenting robust evidence to support your case.